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Emotional Intelligence Course
Introduction
Welcome
What is Emotional Intelligence? (6:26)
The Importance of Emotional Intelligence in the Workplace (3:26)
What Does Low EI Look Like? (3:04)
Becoming Emotionally Intelligent - Self Awareness
What is Self Awareness? (6:10)
Self Awareness in Action (4:24)
Developing Self Awareness (6:08)
Self Awareness Workbook
Becoming Emotionally Intelligent - Self Regulation
What is Self Regulation? (4:53)
Self Regulation in Action (1:46)
Developing Self Regulation (9:49)
Self Regulation Workbook
Introduction to Emotionally Intelligent Leadership
Social Awareness (4:08)
Social Skills (1:24)
Emotionally Intelligent Leadership Communication
Verbal Communication - Articulating Your Message (6:41)
Verbal Communication - Listening (5:38)
Non-Verbal Cues (5:03)
Facilitating Effective Communication (3:22)
Leadership Communication Workbook
Emotionally Intelligent Leadership - Recruitment
Recruiting Emotionally Intelligent Candidates (2:15)
Job Advertising (5:52)
Behaviorial Assessment (5:06)
Behavioral-Style Interviewing (10:38)
Leadership Recruitment Workbook
Employee Engagement
Introduction to Employee Engagement (4:18)
Key Areas that Drive Engagement (7:10)
Measuring Engagement (5:10)
Employee Engagement Workbook
Solving Issues in the Workplace
Bullying, Harassment and Discrimination (7:47)
Resolving Conflict Among Team Members (2:48)
Solving Performance Issues (7:01)
Solving Issues in the Workplace Workbook
What is Emotional Intelligence?
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